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Casevacanze Valdilago – General Terms and Conditions

1. The accommodation units are rented at the prices valid at the time of booking. The minimum rental period is 7 nights. Each booking will be considered valid only after the deposit has been paid.
2. At the time of booking, a deposit of no less than 30% of the total amount must be paid. The balance is to be paid upon arrival at the facility. At the time of arrival and payment of the balance, the guest must provide the names of the individuals for whom the apartment was booked. If the number of people arriving exceeds or differs from the reservation, the company reserves the right to refuse entry, resulting in the forfeiture of the amounts already paid. The same applies if this non-compliance occurs during the stay.
3. Upon arrival, the guest must pay a security deposit of EUR 100.00 to guarantee proper care of the property and its equipment. This deposit will be refunded after deducting any damages or charges for additional services. The apartment is delivered to the guest in a clean and orderly condition. At the end of the stay, in addition to paying the final cleaning fee, the guest must return it in the same condition. Otherwise, the guest will bear the costs of restoring the property and any delay in handing it over to another guest. Any complaints about the property’s condition must be reported immediately to the person in charge of the handover, as must any malfunctions, which must be promptly communicated to the company representative for immediate repair. Damages due to force majeure, adverse weather conditions, or the unavailability of electricity, gas, or water from municipal suppliers will not be refunded. The company reserves the right to relocate the guest to other equivalent accommodation units, subject to availability, if repairs take considerable time. Complaints made after the guest’s departure will not be considered and will not entitle the guest to any refund. The guest must behave respectfully, avoid disturbing neighbors, keep the property clean and orderly, and refrain from damaging equipment. Failure to comply may result in eviction without refund.
4. In case of cancellation by the guest, the following percentages of the paid amount will be withheld: – 10% if the cancellation is made up to 45 days before the start of the stay. After this date, the company will retain the entire deposit.
5. Guests are advised to take out suitable insurance at the time of booking with a trusted company to mitigate the negative consequences of cancellation.
6. The company may cancel the contract at any time due to force majeure (pursuant to Article 10 of Law 1084 of 12/27/77) with no further obligation than to refund the amounts paid, promptly notifying the guest.
7. The competent court for any disputes will be in Viterbo.
Reminders:
8. A 30% deposit is required at the time of booking.
9. The balance is due upon arrival at the facility.
10. Final cleaning fee: EUR 40.00 per apartment.
11. Security deposit to be paid upon arrival: EUR 100.00.
12. Pets allowed with prior authorization from Reception.
13. Guest arrival is expected between 3:30 PM and 7:00 PM.
14. Departure must be by 10:00 AM.
15. Electricity and gas are charged according to consumption.
16. Guests must bring their own bed linen and towels.
17. Extra services must be requested at the time of booking: additional cleaning, babysitting, cribs for children under three years, and highchairs.